Frequently Asked Questions
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After your initial purchase, orders will be processed on the 15th of each month. This will apply to all future subscriptions, ensuring a consistent schedule for shipment and billing.
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You can easily cancel your subscription by navigating to a recent notification email and following the steps below:
- Find and click on MANAGE SUBSCRIPTION
- Follow the instructions to log in to your account.
- Under “Active Subscriptions” click on the “Manage Subscription” button
- Scroll down to the bottom of the page and click “Cancel Subscription”
If you get a message saying you do not have a subscription, this may mean you did not create an account at the time of checkout. If this is the case, please send us an email at hello@biblememproject.com and we can help manage or cancel your subscription for you. Simply state "cancel subscription" or "I need help changing my subscription". We are always happy to help!
To receive the upcoming shipment, you must cancel after the 15th of the month. If you cancel on or after the 15th you will still receive one more project, but will not be charged again after this date.
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If you cancel on or directly after the 15th, you will still receive one more project as part of your last subscription charge, but you will not be charged again in the future. To ensure that you receive the upcoming shipment, please make sure to cancel your subscription on or after the 15th of the month.
Please note that we are unable to refund any past charges that have already been processed. If you have any further questions or need assistance with canceling your subscription, please reach out to our support team. We are here to help you.
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We start each project on the first Monday of every month. If you have not received your package by this day, please let us know and we will quickly and happily send you another package!
When you place an order for a new subscription, you are always signing up for the following month's project. Let's say you place an order between the 1st and 30th of June, your first project will be for July. It will then be shipped sometime between June 15th and the 30th, ensuring you receive it in advance.
Please allow time for your order to arrive, up until the first Monday of the month, before reaching out to our support team.