Frequently Asked Questions

Check our most frequently asked questions here. If you still need help, please contact us.

Billing

How do I cancel my subscription?

You can easily cancel your subscription by navigating to a recent notification email and following the steps below:

  1. Find and click on Manage Subscriptions.
  2. Follow the instructions to log in to your account.
  3. On the right side find and click “Subscriptions.”
  4. Select "Active" and find and select the Subscription you're hoping to cancel.
  5. Scroll down to the bottom of the page and click “Cancel Subscription.”

If you get a message saying you do not have a subscription, this may mean you did not create an account at the time of checkout. If this is the case, please send us an email at hello@biblememproject.com and we can help manage or cancel your subscription for you. Simply state "cancel subscription" or "I need help changing my subscription". We are always happy to help!

To receive the upcoming shipment, you must cancel after the 15th of the month. If you cancel on or after the 15th you will still receive one more project, but will not be charged again after this date.

How do I manage my subscription?

Log in to your account using the person icon at the top of the site, or use the Manage My Subscription link at the bottom of any page.

How does billing work?

Everything lives under one Monthly Membership. When you sign up, you can choose how often you'd like to be charged. Memberships renew automatically until canceled, and you can manage or cancel anytime from your account.

Ordering for a group? Add a membership for each person and save up to 30%, applied automatically at checkout.

What is your cancelation policy?

If you cancel on or directly after the 15th, you will still receive one more project as part of your last subscription charge, but you will not be charged again in the future. To ensure that you receive the upcoming shipment, please make sure to cancel your subscription on or after the 15th of the month.

Please note that we are unable to refund any past charges that have already been processed. If you have any further questions or need assistance with canceling your subscription, please reach out to our support team. We are here to help you.

When will I be charged?

After your initial purchase, orders will be processed on the 15th of each month. This will apply to all future subscriptions, ensuring a consistent schedule for shipment and billing.

Pricing

Can I give it as a gift?

Absolutely! Choose a prepaid billing option on the Monthly Membership and ship it to someone you love. It's a gift that keeps God's Word in front of them all year.

I can't afford the subscription but I still want to memorize God's word!

No sweat! We understand how adding on a new monthly expense can be difficult.

A few alternatives:

  1. This is a big reason why we offer our projects to be bought individually. You can find these underneath the shop tab!
  2. Find some friends that are willing to memorize with you and subscribe to our discounted bundles.
  3. Follow us on Instagram @biblememproject where we post free weekly resources and screen savers.
  4. If none of these options work out, feel free to reach out to our support team and we'd love to help you find a different solution!
I want to try this out, but don't want to commit to an $8.99 subscription yet.

Use code WORD to get your first month for free!

There are no obligations and you can cancel anytime. You can also try out our Mystery Project!

Returns

Can I return my order?

We happily offer exchanges for a different size or for damaged projects. If you would like to start an exchange, please email our support team at hello@biblememproject.com.

What if I am missing part of my order?

We are so sorry if we shipped your order out with a missing item. Please email our support team at hello@biblememproject.com and we will promptly send you a replacement!

Shipping

How much is shipping?

We cover the cost of shipping on all US subscriptions. You heard that right. FREE SHIPPING on all subscriptions!

If you live internationally, shipping can be anywhere from $1.50–$15 depending on the size of your order.

When will I receive my first subscription?

When you place an order for a new subscription, you are always signing up for the following month's project. Let’s say you place an order between the 1st and 30th of June, your first project will be for July. It will then be shipped sometime between June 15th and the 30th, ensuring you receive it in advance.

This billing and shipping process will remain consistent for all future charges. When your payment is processed on the 15th of a particular month, you are paying for the project scheduled for the following month. This should arrive to you before the first Monday of that month, which ensures that you have ample time to receive and engage with each project before the start of that project.

When will my subscription ship?

All subscriptions following your initial order will renew automatically (until canceled) on the 15th of every month. Your subscription will then ship between the 15th–25th of the prior month (for example, a July shipment will ship out the 15th–25th of June).

Where is my subscription?

We start each project on the first Monday of every month. If you have not received your package by this day, please let us know and we will quickly and happily send you another package!

When you place an order for a new subscription, you are always signing up for the following month's project. Let's say you place an order between the 1st and 30th of June, your first project will be for July. It will then be shipped sometime between June 15th and the 30th, ensuring you receive it in advance.

Please allow time for your order to arrive, up until the first Monday of the month, before reaching out to our support team.

Why can't I track my order?

In order to make this project accessible and cost-effective, we utilize "USPS First Class Mail/Flats" as our shipping method. It is important to note that this shipping option does not provide tracking information, similar to a regular stamped letter. Your package may take anywhere from 2–10 business days to arrive and 5–15 days during the holiday season.

Since there is no tracking available, we are unable to determine if an order has been lost in transit. However, we are committed to ensuring you get your order on time. If you have not received your Project by the first Monday of the month, kindly inform us, and we will promptly and gladly send you another package.

The Project

Are there different sizes of bracelets?

Yes!

The Medium size will fit loose on kids, well on most female adults, and snug on some male adults.

The Large size will fit loose on most female adults and well on most male adults.

Order the wrong size? No worries! We can send you the correct size and change all future shipments to the correct size!

Specs:

  • Medium: Approx. Circumference – 7"
  • Large: Approx. Circumference – 8"
How are the verses chosen?

Each month we pick a new theme in scripture to focus on (Love, Joy, Salvation, Hope, etc.). These themes will fall under an overarching “series” such as “The Fruit of the Spirit” or “Vices and Virtues”.

We believe that keeping up to date and knowing these themes is vital to recalling your memory verses and knowing how to faithfully use them in conversation and circumstances.

  • All four verses for that project focus on the chosen theme.
  • 2 verses will focus on how the character of God speaks to this theme.
  • 2 verses will be focused on how this theme is applied to our lives and character.

All of these decisions are to help you better recall and commit your verses to memory!

How can I get free screen savers?

Follow us on Instagram @biblememproject where we post free screensavers every Monday!

How do the bracelets work?

Each shipment contains 4 bracelets, one for each week of the month. These wristbands are inscribed with the verse acronym (the first letter of each word from the memory verse). These letters will help by prompting you to complete the whole word in your mind. Soon you’ll be remembering the whole verse!

We believe verse acronym bracelets are the most effective way to memorize and apply them to your life. They combine visual cues and repetitive reinforcement to help you write scripture on your heart.

We hope people may even ask what the letters mean! What a great way to start a conversation and share the Gospel!

What does my project include?
  • 4 Acronym Wristbands
  • Stickers
  • Bookmark
  • 4x6 Print
What scripture translation do you use?

We currently offer the English Standard Version (ESV) and the New International Version (NIV).

General

Do you have customer support?

Yes! Our team would love to hear from you!

hello@biblememproject.com